Frequently Asked Questions
Big Adventure Tours, Inc.
We’ve got all the answers to your questions, including booking details, safety guidelines, age and weight requirements, what to bring for your ride, and our weather and cancellation policies. Our FAQ page is designed to help you feel prepared, confident, and ready for an unforgettable experience on the water!
Reservations are strongly recommended, especially during weekends, holidays, and peak summer days. Walk-ups are welcome based on availability, but we can’t guarantee a slot without a booking. You can reserve online in about a minute, or call us directly.
For peak-season weekends, book at least 2–3 days ahead. For weekdays or the shoulder season, the day before is usually plenty. Large groups (8+ people) and private charters should book 1–2 weeks out so we can ensure you have your preferred time.
A valid credit or debit card to hold your reservation. The person who paid for the reservation must be present at check-in with the same card used to book. Customers can pay in cash upon arrival to the docks.
Yes — you can reschedule free of charge with at least 4 hours’ notice, subject to availability. If we can’t accommodate your request, we can provide a credit for you to use another time.
Yes! We offer an online waiver option, save time at the docks by filling it out and submit it to us before you arrive. Look for this option in your booking confirmation email.
Parasail riders must be at least 5 years old. Riders under 18 must have a parent or legal guardian on the boat and sign the waiver. Observers on the boat can be any age.
Yes. The minimum flyer weight is approximately 90 lbs; lighter flyers must go tandem. Tandem flights have a combined maximum of roughly 450 lbs, and triple flights max out at approximately 600 lbs. Our captain will make the final decision based on wind conditions at the time of your flight, with safety our paramount concern.
Yes — a U.S. Coast Guard-approved life jacket is required to be worn while parasailing, and any time you’re onboard JAWS or the banana boat. Life jackets are provided when you arrive. By law, children 12 and under must wear one whenever the boat is underway.
As you’ll be wearing a Coast Guard-approved life jacket, strong swimming ability is not required. That said, if you’re uncomfortable in open water, please let us know. We will do our best to make you feel more comfortable and ensure a positive, memorable experience.
Parasailing and Banana boating activities can be physically demanding. We do not recommend these activities for guests who are pregnant, have recent injuries, heart conditions, back/neck issues, or have had recent surgeries. If you’re unsure, please check with your doctor and call us before booking.
We offer the following activities:
Standard flights use 500 feet of tow line and will soar roughly 250 feet above the water. Our “High Ride” line is 800 feet, with flights reaching a maximum of 400 feet above the water. Each flight lasts about 10–12 minutes in the air, with a total boat trip of roughly 60–75 minutes.
That’s all part of the fun! Our Captain and crew will be watching at all times. The boat will turn around immediately and return to pick you up. We have tips and tricks to help riders of all ages and abilities get back onto the tube and continue the ride.
No, everything for a safe and enjoyable trip is already at our docks. If you would like to bring your own Coast Guard Approved Life-Jacket, that is welcome, but we will need to make sure it complies with regulations.
Tips are not included in the ticket price. If you do find that our team has gone above and beyond to make the day a more memorable experience, an 18–20% gratuity is greatly appreciated.
Our captains make the call based on wind, waves, and lightning. Light overcast or passing rain usually won’t stop us, but thunderstorms, high winds, and rough seas will. If we cancel due to weather, you’ll receive a full refund or free rescheduling — your choice.
If conditions look questionable, our team will call, text, or email you the night before or the morning of your reservation. When in doubt, give us a call, we would like to ensure that you have a good experience.
All tickets are non-refundable, however we are happy to help you reschedule your trip or offer a credit so you can join us another time. Any changes to your reservation must be made with at least 4 hours notice.
Please check in 15 minutes prior to your reservation time. This gives us time for paperwork, the safety briefing, and fitting your life jackets. Guests who check in late may forfeit their reservation without refund.
Here’s a quick packing list:
Yes, we have complimentary parking while out on the boats. Look for the “de Lazy Lizard” parking lots next to the restaurant. Directions and a Google Maps pin are included in your booking confirmation email.
